Artificial Intelligence
Services Provided
UX/UI Designer responsible for user flows, information architecture, and interface design
KYNO TIMENOW UX/UI CASE STUDY
Kyno is Timenow’s proprietary AI, launched during the Innovation Week 2024. It was created to organize, structure, and make accessible nearly 30 years of accumulated technical knowledge
More than just a chatbot, Kyno works as an operational copilot: supporting decision-making, reducing rework, and facilitating access to internal procedures, standards, and guidelines
My role in the project was to design:
- Prompt Catalog
- Voice to Text
- Interactions and Microinteractions
- Home Screen
Industry
Engineering
Service
Product Design
PROBLEMS AND SOLUTIONS
Problems
Solutions
Prompt Catalog
Users didn’t know how to structure questions to obtain effective responses
Creation of a structured prompt catalog organized by category, with intelligent suggestions
Voice to Text
Typing difficulties in certain contexts (construction sites, external environments)
Implementation of voice commands, enabling faster and more efficient interaction
Microinteractions
Lack of visual feedback during interactions with the AI
Development of microinteractions, including smooth transitions, indicators, and visual processing states
Home Screen
Excessive information created cognitive overload
Simplified interface with clear visual hierarchy, improved spacing, and contextual prompt suggestions
Matriz CSD
1
CERTAINTIES
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Users need fast responses.
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Most users are not familiar with prompt engineering.
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The experience must be simple, since the goal is to help employees quickly access project information.
2
ASSUMPTIONS
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Would organizing prompts by category make the system easier to use?
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Would automatic suggestions increase usage frequency?
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Would suggested prompts reduce the user’s initial friction when starting a query?
3
QUESTIONS
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Would voice commands actually be used frequently?
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Would users fully trust the AI’s responses?
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Could the AI maintain consistency in more complex technical answers?
KYNO UPGRADE
Interface and Information Architecture Refinement
The refinement process focused on clarity, consistency, and visual maturity of the product. I adjusted icons, spacing, and the catalog taxonomy to reduce noise, improve information hierarchy, and make navigation more intuitive
The goal was to transform Kyno into an even more reliable, organized tool prepared to scale alongside the company.
Typography
Inter
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Thin
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Extra Light
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Light
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Regular
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Average
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Semi Bold
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Bold
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Extra Bold
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Black
The quick brown fox jumps over the lazy dog
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
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COLOR PALETTE
Dark green
#006356
Turquoise Green
#00A893
Purple
#5E2993
Graphite Gray
#434749
Light Gray
#ABAFB2
White
#434749
